/ Returns & Refunds /
We take great care in creating each AGB piece, and every garment is made to order with thoughtful attention to detail. As such, we request you to review our return and refund terms carefully prior to making a purchase.
Return Eligibility
Returns are accepted only in the case of defective or incorrect items.
Items purchased under custom sizing, made-to-order specifications, or during any promotional sale or discount are strictly non-returnable and non-exchangeable.
Minor variations in colour, embellishment placement, or hand-finishing details are characteristic of our craftsmanship and are not considered defects.
Request Procedure
To initiate a return request, please email us at info@ananyagoenkabagaria.com within 48 hours of receiving the order.
The email must include your order number, a detailed description of the issue, and clear images of the product.
For any claim involving damage in transit or defect, an unboxing video from the moment the package is opened is mandatory for review.
Requests received after 48 hours or without required documentation may not be eligible for review.
Return Conditions
Items must be returned in their original, unused condition, with all tags, labels, and packaging intact.
Garments showing any signs of wear, alteration, washing, or damage (including perfume, stains, or makeup marks) will not be accepted for return.
The brand reserves the right to decline any return that does not meet these conditions, even if initially approved via email.
Return Shipping
Once your return request is approved, our team will provide return shipping instructions.
The customer is responsible for the safe and timely return of the product to our designated address.
We recommend using a reliable courier service with tracking to avoid loss or delays.
Return shipping costs are to be borne by the customer, unless the return is due to an error on our part.
Refunds
Upon receiving and inspecting the returned product, if the return is approved, a credit note will be issued to your registered email.
This credit note can be redeemed against future purchases on our website and will remain valid for six months from the date of issue.
We do not offer monetary refunds under any circumstances.
Exchange Policy
We do not offer direct exchanges. If you wish to purchase a different item, you may use the issued credit note to place a new order once the return has been processed.
Discretion Clause
The final decision on whether a product is eligible for return or refund lies with Ananya Goenka Bagaria (AGB).
We reserve the right to refuse any return request that does not comply with the policy outlined above.